Nova
HR Bot — Pilot Performance Dashboard
Pilot period · June 1 – August 31, 2026 · NovaEnergy Hungary Zrt.
Simulation data · 412 conversations
Built with Microsoft Copilot Studio
Filter by
All languages
Hungarian
English
All outcomes
Resolved
Handoff
Abandoned
All personas
Employee
Manager
Deflection Rate
77.3%
+37 pp
vs target 40%
CSAT Score
4.03
MET
target ≥ 4.0 / 5.0
Hallucination Rate
1.30%
MET
target ≤ 2%
Escalation Rate
15.8%
MET
target ≤ 25%
Avg Resolution
1m 39s
MET
target ≤ 2 min
Conversation Volume by Week
Resolved · Handoff · Abandoned
Intent Distribution
Top topics in user queries
CSAT Trend (Weekly)
Average satisfaction score over time
3.75
Week 1 (W26)
4.03
Pilot avg
4.47
Peak (W35)
Bilingual Performance
Resolution rate · CSAT by language
325
HU conversations
87
EN conversations
Δ 1.8%
HU vs EN rate gap
Escalation Reasons
Why bot handed off to HR (n=65 escalations)
Top Unresolved Queries
Knowledge base gaps — v1.1 backlog candidates
Query pattern
Count
Pet policy in office
8
SZÉP card limit 2026 update
6
Workation abroad rules
5
Sabbatical policy
4
Cross-border tax (SZÉP)
3
26 unresolved queries total · 6.3% of volume · 5 KB entries needed